A construction company in Grand Rapids, Michigan needed help creating a plan for how to improve employee communication and collaboration with their Office 365 subscription.
Wolverine Building Group (WBG) desired an intranet using Microsoft 365 but wasn’t exactly sure how to utilize an intranet to resolve their specific needs. Additionally, they weren’t sure how their current technology setup should be leveraged to create and host the intranet. Already using Microsoft 365, they needed a strategy to leverage their current license structure to address their business needs. They desired guidance from experts on planning and executing an overall communication and collaboration strategy while making sure they weren’t missing any ‘low hanging fruit’ they could achieve by better utilizing technology already in place.
WBG’s workforce is unique as a high percentage of employees work on job sites throughout multiple cities and states. Employees felt frustrated by not knowing where to go for documents and information, and staff at the central office grew tired of the frequent phone calls or email requests for information. We needed to evaluate their current technology landscape and business processes to produce a guided path forward to improve communication and collaboration in a way that meets their business goals and is pleasing for employees to use.
Wolverine Building Group (WBG) partnered with Bulb Digital to deep dive into how they are currently communicating and collaborating, what tools they are using, and how current methods are contributing or hindering progress towards business goals.
We started with a kickoff meeting with the project team to align project goals, timeline, and resources needed. This included our team at Bulb, as well as the leadership, technology, and communications sponsors from WBG’s side. We conducted a thought exercise to engage the team and obtain their true desires, needs, as well as their fears and concerns so that we could identify potential pitfalls and mitigate any risks to the project’s success. Next, key stakeholders in each department were identified so that we could schedule interview sessions accordingly. We identify stakeholders to keep the right people informed and engaged while keeping our project aligned with key business goals.
The next step was to conduct in-depth discovery via user and stakeholder interviews across departments. We facilitated listening sessions with individuals who were responsible for communication and/or collaboration to gain a clear understanding of all tools and processes being used for communication and collaboration across the organization.
Information gathered during the interview sessions was analyzed by our team to identify opportunity areas. We also reviewed the current license set up to provide analysis on the current state and recommended future state while identifying any gaps.
Our team synthesizes and analyzes all the information gathered during interviews, as well as during meetings with the project team. We had established regular touchpoints and feedback loops with the project team at Wolverine which allowed us to verify our findings and regularly obtain feedback. This way, our final plan incrementally improves throughout the project. The information is used to produce a roadmap forward for Wolverine to confidently improve communication and collaboration and get the most out of their existing tools.
Bulb Digital delivered a detailed report which accompanied a final presentation of a plan for the future of communication and collaboration at Wolverine Building Group, using modern tools. The heart of this project is a roadmap: a guided path forward for our clients to improve communication and collaboration at their organization in a way that meets their business goals. This plan included:
In addition to the final plan and steps forward, we delivered all the project artifacts including meeting recordings, slide decks, and whiteboard exercises. This allows the team at WBG to refer to any piece of the project process or outcomes later.
The roadmap provided WBG with a clear action plan for improving communication and collaboration across departments and locations of their organization. The action plan includes several potential projects, of varying sizes, that would accomplish their specific goals and capitalize on their current technology landscape. The included overview of their technology landscape (both current and future goal state) gave a clear picture of how to best utilize modern tools to accomplish specific improvement goals.
The short- and long-term strategies provided in the roadmap allowed WBG to make an informed decision about which project to tackle next, knowing which pain point the project would solve as well as how the outcomes would serve their overall strategy and goals. Over the next several months Wolverine tackled several projects recommended in the roadmap, including:
Overall, WBG has saved time and money by not starting at square one on future modern workplace projects, but rather following a guide. They had confidence in moving forward with various projects, knowing the results would align with business goals as laid out in the Roadmap.
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